Shipping

Shipping & Return Policy for Gazab Market

Effective Date: 15-10-2024

At Gazab Market, we aim to ensure a seamless shopping experience for our customers. Below are the details of our shipping and return policies.

Shipping Policy

1. Shipping Locations

We ship products all across India. Delivery times and shipping fees may vary depending on your location.

2. Shipping Fees

• Standard Shipping: Calculated based on the size, weight, and destination of your order, displayed at checkout.
• Free Shipping: May be available for certain orders or promotions, clearly mentioned during checkout.

3. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery Time

• Standard Delivery: 3-7 business days, depending on location.
• Remote Areas: Additional time may be required for remote locations.

5. Order Tracking

Once shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

6. Delivery Partners

We partner with reliable courier services to ensure your products are delivered safely and on time.

7. Undeliverable Packages

If an order is returned to us due to incorrect address or customer unavailability, we will contact you for re-delivery. Additional shipping charges may apply.

8. Shipping Restrictions

• Some products may have shipping restrictions based on location or product type (e.g., perishable goods).
• Currently, we do not offer international shipping.

9. Damaged or Lost Packages

If your package is damaged or lost in transit, please contact our customer service within 48 hours of delivery or the expected delivery date. We will work to resolve the issue by offering a replacement or refund.

Return Policy

1. Eligibility for Returns

We accept returns within 7 days of delivery for the following reasons:

• Damaged or defective products.
• Incorrect products received.
• Products that do not match the description.

Products must be unused, in their original packaging, and include all accessories to be eligible for a return.

2. Non-Returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food items).
• Personal care items (e.g., cosmetics, undergarments).
• Products on clearance or final sale.

3. Return Process

To initiate a return, please contact our customer support team with the following details:

• Order number.
• Reason for the return.
• Photos of the damaged or defective product, if applicable.

Once your return is approved, we will arrange for a pick-up of the item from your address.

4. Refunds

• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

5. Exchanges

If you received a damaged or incorrect product, you can request an exchange. Exchanges are subject to product availability. If the product is not available, we will process a refund.

6. Cancellations

• Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible.
• If you need to cancel or modify your order, contact us as soon as possible.

Contact Us

For any shipping or return-related queries, please reach out to our customer service team:

Gazab Market
Email: info@gazabmarket.in
Phone: +91-8816006902

We are dedicated to providing you with a hassle-free shopping experience