This policy is written for the website's current enquiry and coordination model. A local quotation may add job-specific terms, but it cannot remove mandatory rights under applicable law.
1. Enquiries are free
There is no charge to submit an enquiry through the current website, and no payment is taken online. You may withdraw an unconfirmed request at any time by replying to the relevant email or message.
2. Booking-specific terms
A cancellation policy becomes binding only when a booking is clearly confirmed. Before confirmation, you should receive the contracting provider's identity, scope, price or charging basis, visit time, deposit or material commitment, cancellation method and any lawful exceptions.
If the written booking confirmation conflicts with a non-excludable statutory right, the statutory right prevails.
3. How to cancel or reschedule
- Contact the number, email address or WhatsApp conversation used for the booking as soon as possible.
- Include your name, service address, service type, booked date and quotation or reference number.
- Do not include payment-card details or unrelated sensitive information.
- Ask for written acknowledgement and keep it with the quotation and receipt.
4. United Kingdom customers
A qualifying distance or off-premises service contract normally carries a 14-day cancellation period under the Consumer Contracts Regulations. The exact start date, exceptions and information requirements depend on how and where the contract is concluded.
If you expressly ask for work to begin during that period, you may have to pay a proportionate amount for work completed before cancellation. The right can end after full performance only where the legally required request and acknowledgement have been obtained. Urgent repair work and additional work can be treated differently under the Regulations.
5. India customers
Where Indian consumer or e-commerce rules apply, cancellation, return and refund terms must be clear and must not amount to an unfair trade practice. A platform should not impose a cancellation charge on a consumer after confirmation unless a comparable burden applies when the platform cancels unilaterally, as required by applicable rules.
Any accepted refund should be processed within the period stated in the booking and within the reasonable or prescribed period required by law. The contracting party and payment method determine who processes it.
6. United States customers
Federal and state cancellation rules vary. The FTC Cooling-Off Rule can provide three business days to cancel certain qualifying sales made at a consumer's home or another covered location. It does not apply to every service transaction, and state law may provide additional rights.
When the rule or another law applies, the seller must provide the required written notice and cancellation form. Keep all documents and follow the delivery method stated in the notice.
7. Deposits, materials and refunds
- A deposit or advance must be disclosed before payment and recorded in a receipt.
- A fee for a late cancellation, failed access or special-order material is enforceable only if clearly disclosed, reasonable and lawful.
- If the provider cancels and no reschedule is accepted, amounts paid for unperformed work should be returned by the party that received them, subject to applicable law.
- Refunds normally return to the original payment method unless another lawful method is agreed.
- Completed or partly completed work may be charged only as the contract and applicable consumer law allow.
8. If there is a disagreement
First contact the contracting provider and copy info@gajabmarket.in if Gajab Home Services coordinated the request. Include the quotation, cancellation message, invoice, payment evidence and a short explanation of the outcome you want.
The Complaints Policy explains the response and country escalation routes.
Need clarification?
Ask before you confirm a booking.
Email the policy, country and service you are asking about. Do not send sensitive documents unless requested through an appropriate channel.