Serving the UK, India & USA

Legal & policies

Clear terms for every service request.

One policy centre for clients and providers across the United Kingdom, India and the United States—built around transparent requests, local credentials and consumer rights that cannot be signed away.

Effective 19 August 2026UK • India • USANo online payment currently taken

Country framework

One service standard, adapted to local law.

The exact licence and consumer rule depends on where the property is located and what the professional will do. These summaries identify the key checks; they are not a substitute for the actual registration or licence.

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UK

United Kingdom

Privacy transparency, lawful cookie use, fair consumer terms, cancellation information and trade-specific credentials are central.

  • UK GDPR, Data Protection Act and PECR controls
  • Consumer Rights Act and Consumer Contracts rules
  • Gas Safe, Building Regulations and waste requirements where relevant
  • Clear trader identity, quote, price, cancellation and complaint route
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IN

India

Consumer disclosures, grievance handling, current privacy duties and the phased DPDP transition must match the platform's actual role.

  • Consumer Protection Act and applicable e-commerce rules
  • Current IT/privacy duties and phased DPDP readiness
  • State/local trade licences plus pest-control licensing where relevant
  • Entity, tax/GST, invoice and grievance details when applicable
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US

United States

Federal truthfulness and security standards combine with state privacy, contractor and consumer rules.

  • FTC fair-practice, privacy/security and marketing requirements
  • Applicable state privacy notices and consumer choices
  • State/local contractor, plumbing, electrical and HVAC licences
  • EPA refrigerant and lead-safe certifications where relevant

Before accepting a booking

Five details must be clear.

  1. 01

    Contracting identityThe legal business or professional supplying the service.

  2. 02

    Local credentialsEvery licence, certificate, permit and insurance relevant to the job.

  3. 03

    Written scopeThe included work, exclusions, materials, access and completion standard.

  4. 04

    Transparent priceTaxes, diagnostic fees, deposits and possible extras before approval.

  5. 05

    Rights and remediesCancellation, complaint, warranty and refund information for the location.

Official references

Primary guidance used for this policy centre.

Laws and regulatory guidance change. Local legal and trade advice should be taken before launching paid bookings in a new country, state or city.

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