This policy is written for the website's current enquiry and coordination model. A local quotation may add job-specific terms, but it cannot remove mandatory rights under applicable law.
1. Who this policy covers
This policy applies when you visit the Gajab Home Services website or contact us about a home-service request by email, telephone or WhatsApp. Gajab Home Services is the website operator and the first contact for privacy questions about an enquiry.
A local professional or service business may separately control information needed to assess, quote for or complete a job. When that happens, its identity and any separate privacy information should be provided before a booking is confirmed.
2. How the current website works
When you submit the online request form, the details you enter are saved in the Gajab Home Services customer-enquiry database and assigned a reference number. An authorised administrator can review, update, export or manually delete the record to respond to and manage your request.
Telephone, email and WhatsApp remain separate contact routes. Prefilled WhatsApp enquiries may include a short, non-personal source code that identifies the country, market and service page so we can attribute genuine enquiries and resulting bookings. The code does not contain your name, contact details, address or request text. If you continue through one of those services, the relevant provider also processes the information you choose to share under its own privacy terms.
If you provide a telephone number and submit a service request, we may use WhatsApp Cloud API to send transactional updates about receipt, booking, provider assignment, progress, payment status or completion. These are service messages rather than promotional marketing. You can reply, ask us to stop WhatsApp updates, or use email instead.
Our hosting and security providers may process routine technical information needed to deliver and protect the website, such as IP address, device or browser information, request time and security logs.
If you allow optional analytics, Google Analytics receives privacy-limited usage events such as page visits, general location, device information and whether a service-request, WhatsApp, email or telephone action occurred. We do not send names, contact details, addresses, postcode/ZIP/PIN details or enquiry text to Analytics.
3. Information we may receive
- Your name, email address, telephone number and preferred contact method.
- Country, city, postcode, PIN code or ZIP code and the service address when needed.
- The service category, description of the job, preferred timing and access information.
- Photos, videos or documents that you voluntarily send to explain the work.
- Communications, quotation details, complaint records and service follow-up notes.
- Limited technical and security data generated when the website is accessed.
- Consent-based website usage events and cookie preferences when optional analytics is allowed.
4. Why we use information
For UK users, the usual legal bases are taking steps at your request before a contract, performing a contract, legitimate interests in operating and protecting the service, consent where required, and compliance with law. For India, information voluntarily provided for a requested service is used for that purpose and consent is obtained where required. In the United States, we use information for the purposes disclosed here and honour applicable state privacy choices.
- To understand and respond to your service request.
- To check location and service availability and identify a suitable contact route.
- To prepare or support a quotation, booking, visit or customer-service response.
- To share the minimum necessary job information with a proposed local provider.
- To prevent misuse, protect users and providers, keep records and meet legal duties.
- To improve the clarity, accessibility, reliability and security of the service.
- With your permission, to measure website visits and understand which pages and contact routes support enquiries.
5. When information may be shared
We do not sell personal information. We do not share it for cross-context behavioural advertising. We do not currently collect payment-card details through this website.
- With a proposed service provider, after you request coordination and only to assess or perform the job.
- For nearby-provider matching, we send only the country and postcode/PIN/ZIP to Postcodes.io (UK) or Zippopotam.us (India and USA). We do not send these lookup services your name, phone, email, street address or enquiry text. We cache postcode-area centres to estimate straight-line distance; this is not an exact address or travel-distance calculation.
- With hosting, communications, security and professional advisers working under appropriate obligations.
- With Meta as the operator of WhatsApp Cloud API when a transactional WhatsApp update is sent. Message delivery identifiers and status events are retained for operational audit, while the admin log displays only the final four digits of the destination number.
- With Google Analytics only when optional analytics consent has been granted, subject to the controls described in our Cookie Policy.
- With authorities, insurers or advisers when reasonably necessary for safety, fraud prevention, legal claims or legal compliance.
- As part of a lawful business transfer, with appropriate notice and safeguards.
6. International handling
Because enquiries may involve the UK, India and the United States, information can be accessed or processed outside your country. Where data-protection law requires a transfer safeguard, the relevant contractual, organisational or legal safeguard will be used before that transfer.
The local provider should receive only the information reasonably needed to assess or perform the requested service.
7. How long information is kept
Online enquiry records are retained until an authorised administrator manually deletes them or you make a valid deletion request, unless a legal, contractual, safety, accounting, warranty, dispute or fraud-prevention reason requires a record to be kept for longer.
You can request deletion at any time by emailing info@gajabmarket.in with the enquiry reference number and enough information to verify the request. When information is no longer needed, it is deleted, anonymised or securely restricted.
Retention can be longer where a booking, payment, warranty, dispute, safety incident, tax rule or legal claim requires a record. You may ask us to explain the retention period applying to your request.
8. Your privacy choices and rights
Send a request to info@gajabmarket.in with the subject ‘Privacy Request’. We may need proportionate information to confirm that the request relates to you. UK users may complain to the Information Commissioner's Office. Indian users may use the applicable grievance route under current law and the phased Digital Personal Data Protection framework. US users may also contact their state privacy or consumer-protection authority.
- Ask what personal information we hold and request a copy where the law provides that right.
- Ask us to correct inaccurate or incomplete information.
- Ask for deletion or restriction where applicable and subject to lawful retention duties.
- Object to certain uses or withdraw consent without affecting earlier lawful use.
- Opt out of promotional messages at any time. Service messages may still be sent for an active request.
- Exercise applicable UK, Indian or US state privacy rights without unlawful discrimination.
9. Children
This service is intended for adults arranging work for a property they own, occupy or are authorised to manage. We do not knowingly collect information directly from children under 13 in the United States or seek children's information for marketing.
If a child or a person acting through a lawful guardian is involved in a service request, contact us first so that any legally required guardian consent and safeguards can be considered.
10. Security and contact
We use proportionate access, confidentiality, minimisation and security measures. No internet or messaging system is completely secure, so send only the information needed for the job.
For privacy questions, correction, deletion or complaints, email info@gajabmarket.in. We may update this policy when the service, technology or applicable rules change and will place the revised date at the top of the page.
Need clarification?
Ask before you confirm a booking.
Email the policy, country and service you are asking about. Do not send sensitive documents unless requested through an appropriate channel.